Customer Service and Information

Currency

All prices are in Australian dollars (AUD)

 

Shipping

Orders are shipped within two business days.

All orders will be sent in trackable Australia Post satchels or boxes.

We ship worldwide and combine shipping.

The shipping cost will be calculated during the checkout process.

Shipping cost depends on the weight of the item(s) and the packaging required.

Shipping times may vary, on average Australia Post takes about 2 - 7 days within Australia, and 10 - 21 days for International parcels

Here is a link to the Australia Post delivery calculator:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

 

Returns Policy

Firstly, thank you for ordering, we really appreciate it and we know that you are just going to love your mystical, magical crystally purchase!

When you receive your order please check it over carefully and if you find any errors, damaged or faulty items let us know by email or phone within 14 days.  We do check each order carefully, however occasionally mistakes happen (D'oh!) or product defects do occur despite our best intentions.

We will always happily rectify errors as quick as a flash, once we know about them.

Please note that product colours, shapes and quality can differ a little from the image shown on the screen due to inaccuracies in reproducing photographs electronically and the natural variation in on screen presentation between different electronic devices.

We endeavour to make the images as accurate as possible but depending on your system & monitor they may sometimes appear a little different in real life.

If you need to return an item, please EITHER use the Website Contact Form here: Contact Us, OR simply email info@faerydreaming.com.au OR ring us during business hours on 0421 203 046 to let us know the details.

 

Privacy Policy

At FaeryDreaming we appreciate that you are concerned about your privacy and confidentiality. We collect general information on our users to the website to provide a better shopping experience and we do not share, sell, trade or rent  your information with any third parties or affiliates. Any queries or complaints may be lodged by phone 0421203046 or by email info@faerydreaming.com.au. We will endeavour to respond to your contact within 24-48 hours.